Refund & Cancellation Policy

Effective Date: 01 January 2024

At Novogenix Tech Solutions LLP, we value our customers and strive to ensure satisfaction with every service or product we deliver.
This Refund & Cancellation Policy explains the terms under which cancellations and refunds are handled for purchases made through our website or associated platforms.

1. Service Cancellation

Customers may request a cancellation of services by contacting our support team at info@novogenixtech.in.
Cancellation requests must be made within 24 hours of purchase or before the project/service commencement, whichever comes first.
Once a service has started, no cancellations or refunds will be allowed except under special circumstances (as determined by Novogenix Tech management).

2. Product / Subscription Cancellation

If you have purchased a digital product or subscription:

Cancellations are allowed before download or activation of the service.
Once access credentials or downloads are issued, no cancellations will be accepted.
Subscriptions can be canceled anytime; however, you will continue to have access until the end of the current billing cycle.
Future renewals will not be charged once canceled.

3. Refund Policy

Refunds will be processed only in the following cases:

Duplicate payment made by the customer.
Service not delivered as per the agreed scope due to an error or fault on our end.
Technical issues preventing service delivery (after verification).

Refunds are not applicable for:

Change of mind after purchase.
Customer’s failure to provide required information, approvals, or materials.
Delays caused by the customer.
Downloaded or accessed digital products.

4. Refund Timeline

Approved refunds will be processed within 7–10 business days after confirmation.
Refunds will be credited to the original mode of payment used during the transaction.
Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

5. Contact for Cancellation & Refunds

For any refund or cancellation requests, please contact us at:

Novogenix Tech Solutions LLP
📧 Email: info@novogenixtech.in
📞 Phone: 9391210212, 7997496979
🌐 Website: www.novogenixtech.in

Please include your Order ID, Date of Purchase, and Payment Reference to help us process your request faster.

6. Changes to This Policy

Novogenix Tech reserves the right to modify or update this Refund & Cancellation Policy at any time.
Updates will be reflected with a revised “Effective Date” on this page. Continued use of our services constitutes acceptance of the revised policy.